Privacy Policy

1. Introduction

Flemoji (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, in accordance with South Africa's Protection of Personal Information Act (POPIA) and the European Union's General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

3. How We Collect Your Information

We collect personal data through:

• Account registration (manual or via Google/social login)
• Profile updates and settings
• Payment processes through Stripe
• Tracking tools such as Google Analytics and cookies
• AI interactions (e.g. OpenAI for generating album art)

4. How We Use Your Information

We use your data for the following purposes:

• To create and manage your Flemoji profile
• To generate custom AI album artwork and other features
• To communicate with you about your account or our services
• To analyze usage patterns and improve user experience
• To process secure payments (via Stripe)
• To comply with legal obligations

5. Legal Basis (GDPR) / Justification (POPIA)

6. Sharing Your Information

We may share your data with:

These providers process data according to their own privacy policies, and we ensure appropriate agreements and safeguards are in place.

7. International Data Transfers

Some of our third-party service providers are located outside South Africa and the EU (e.g., OpenAI, Stripe, Supabase). We ensure that adequate protections, such as Standard Contractual Clauses (SCCs), are in place to comply with GDPR and POPIA requirements for international transfers.

8. How We Store and Protect Your Data

Your personal data is securely stored using encrypted storage systems and hosted services like MongoDB Atlas and Supabase. We implement technical and organizational security measures to protect against unauthorized access, loss, or misuse.

9. Your Rights Under GDPR and POPIA

You have the right to:

10. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., Google Analytics) to improve user experience and collect performance data. You can control cookies through your browser settings or opt-out where available.

11. Children's Privacy

Flemoji's services are available to users under 18, but we do not knowingly collect data from children under 13 without parental consent. If we become aware that we've collected data from a minor without consent, we will delete it promptly.

12. Data Retention

We retain your personal data only as long as necessary for:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

Once no longer needed, your data will be securely deleted or anonymized.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Last Updated” date and, where appropriate, notify you through your account or via email.